Return & Refund Policy

The returned goods / products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods / products has been used or damaged by the customer, there will not be any refund. Jerak Firma Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods / products, customer will received their refund within Thirty (30) Days after the confirmation.

Please return your purchase to the following address:

Jerak Firma Sdn Bhd
No. 44, Jalan Taming 2,
Taman Taming Jaya,
Balakong Light Industrial Area,
43300 Balakong,
Selangor Darul Ehsan.
+6014-932 3488

Please contact us at or +6014-932 3488 if you have any questions or doubts.